General Manager | OmniXRM | May 2020 – Dec 2020
As co-founder and operations manager, I successfully led cross-functional teams of developers, engineers, analysts, sales representatives, and customer service associates. My focus was on driving performance, maximizing revenue and profitability, and ensuring that the company was well-positioned for growth. I was skilled in code review and project management and had a proven ability to execute rapid customer experience upgrades that drove growth and engagement. In addition, I had a keen understanding of industry trends, competitive analysis, and a track record of effectively communicating with executive management and stakeholders. I was proactive in setting deadlines, assigning tasks, and regularly reporting on project status, market trends, and opportunities for growth, ensuring that our teams were always focused on delivering exceptional results.
Chairman & President | LottoNet Operating Corp | May 2015 – Apr 2017
As founder and leader, I successfully recruited, manged, and led high-performing executives and sales teams. I was able to raise $4.8MM in investment capital through effective leadership and strategic planning, while developing a custom software solution to manage the process in realtime. My expertise in planning, developing, and launching complex proprietary applications with multiple features and technical designs is demonstrated by the successful launch of a innovative B2C service. I developed project charters, work plans, and closely tracked budgets and progress to ensure timely delivery. Additionally, I seamlessly integrated a nationwide network of retail locations with online order management and delivery. I then established an international division expanding into multiple Latin American countries, and successfully acquired a Lottery and Gaming License in Peru.
Chief Operating Officer | Confirm Solutions | Aug 2008 – July 2014
As a co-founder and day-to-day operations manager, I successfully led the growth of a $125,000 investment into a $12.4 million revenue-generating company in just three years. I architected, project-managed and deployed a cutting-edge SaaS-managed service, offering a unified email, text, and auto-dialer solution in under ninety day. I served as a key client relations and technical liaison, effectively supporting team members and clients including: Tenet Healthcare, Rick Santorum’s presidential campaign, and the Seminole Hard Rock Casino. My expertise in business operations, technical proficiency, and strategic decision-making enabled me to effectively plan and achieve project goals. My contributions in the healthcare industry alone resulted in reduced medical office no-show rates from 13% to 3% and increased average monthly revenue for doctors offices by $5,000, all at a fraction of the cost.
Chief Technical Officer | Web Revenue Services | May 2002 – Apr 2005
As a crucial member of the start-up team, I played a pivotal role in managing a team of developers, engineers, and analysts. I was responsible for ensuring the reliability and redundancy of the company’s global hosting network, and for creating user-friendly front-end websites that helped attract new customers. My technical expertise in affiliate marketing services and Internet payment processing was a driving force behind the company’s growth. I supported code review and implemented rapid customer experience upgrades, which helped enhance the overall user experience. My exceptional verbal and written communication skills allowed me to foster a positive and collaborative work environment, inspiring my team to achieve outstanding results. This combination of technical knowledge and leadership abilities enabled me to make a substantial contribution to the company’s success during its early stages.
ADDITIONAL EXPERIENCE
Consultant | DavidBGray.net
Supported a comprehensive suite of management and development services to help businesses thrive. Expertise included business planning, team management, project management, application development, responsive website design, e-Commerce, custom CRM development, web hosting and co-location, VoIP telephony, email and SMS marketing, search engine optimization, social media advertising, and integration of inbound and outbound call center operations. Utilizing agile leadership principles, I work closely with clients to achieve their goals and drive success.
Sales Service Engineer | Olympic Plating & Precious Metals
As a key member of the team, I managed the entire manufacturing and distribution process of electro-plating equipment, catering to both B2B and B2C markets. I represented the company at trade shows and was responsible for customer service, handling re-orders, managing inventory, and maintaining the company website.
EXPERTISE
Fund Raising
Raised $4.8 million in capital for a business over a period of 18 months through effective fundraising strategies, market analysis, talent recruiting, and custom software development.
Profitability
Matured a B2B startup from the ground up with $125K capital to $12.4 million in revenue within three years through strategic planning, market expansion, and effective team management.
Competitive Advantage
Discovered and executed competitive solutions that drive a business ahead of its competition, increase value and experience for the customer, and maximize company profits through a combination of market analysis, technical expertise, and strategic planning.
Business Innovation
Consistently creating ahead-of-their-time solutions, cutting-edge modifications to existing technology, and processes to solve problems at twice the pace with more than 50% reduced costs.
Intellectual Property
Developed an advanced CRM solution valued at over $16 million for under $1 million in total costs through technical expertise and strategic partnerships.
Full Stack
Developed over a hundred front-end websites and mobile applications with backend administration, as well as, customer service, merchant processing, and affiliate marketing.
Digital Marketing
Launched digital marketing campaigns in excess of 25 Million emails sent per day and auto-dialer telemarketing campaigns of over 9 Million dials per day.